At Mesh Creations, we aim to deliver your orders safely and efficiently.

Production and Inspection:

Orders are dispatched within 48 hours after production and quality inspection.

Shipping Methods and Rates:

• Cyprus: Box Now — €4.50 (Locker to Locker)
• Greece: Box Now — €7.50 (Locker to Locker)
• Europe: Cyprus Post — €7.50

Secure Packaging:

All shipments are carefully packaged to prevent damage and are fully insured.

Tracking:

You will receive tracking information via email once your order has been shipped.

Damaged Items:

If your package arrives damaged, please contact us immediately through our [Contact Page] to report the issue. We will assist you with a replacement process if applicable.

Payment Policy

We accept the following payment methods:

• All major credit and debit cards, securely processed via Stripe under WooPayments.
• All payments are processed securely using SSL encryption. We do not store or have access to your full card details.

Returns and Refunds Policy

Because our products are custom-made, we have the following return and refund conditions:

No Returns or Refunds:

Due to the personalized nature of custom 3D printing, we do not accept returns or offer refunds.

Exceptions:

Exceptions: We only accept claims for:

Items that were damaged during shipping.

If you receive a damaged product, please contact us via our [Contact Page] within 48 hours of delivery, providing:

• Your order number
• Photos of the damage
• A description of the issue

We will assess the claim and offer a suitable resolution, such as a replacement or refund.